AI’s Ongoing Revolution in Call Centers: Balancing Efficiency and Human Touch
AI’s Ongoing Revolution in Call Centers: Balancing Efficiency and Human Touch Artificial intelligence continues to reshape the landscape of the call center industry, transforming roles for millions globally. As of late, advancements in AI are streamlining tasks previously handled by human agents, allowing them to focus on more complex customer issues. Agents like Armen Kirakosian, now benefit from AI-powered tools that provide instant customer profiles and even predict issues, significantly reducing the monotonous aspects of their work. This shift comes…